Global phone calls, global emails, global texts, web sites, online payments, digital voting and more. These are the new ways to maintain good communication with residents in condominium and homeowner associations. While there are still many people who are not “online,” the trend is moving to everyone wanting information and responses immediately. The impact of advances in technology on the general operational behaviors of managers, Board members and homeowners includes: • More than 50% of owners pay their maintenance fees electronically • 95% of Boards approve expenditures electronically • 70% of office contact from clients, other professionals and vendors is electronic • Scanning is the new Faxing