In an era of digital transformation, PropTech is rapidly becoming a significant driver of customer satisfaction, and AI is being introduced into the property management industry as part of the 4IR (The Fourth Industrial Revolution). As customer satisfaction proves to be one of the most significant challenges in property management today, inadequately responding to requests or problems, from routine maintenance to major malfunctions, can result in disgruntled tenants, who wish to terminate their lease – effective immediately. This is exactly where AI comes in, driving operational intelligence by knowing what your customers want before they even know they want it.